Help & support

How can we help?

Message us about your account, payments or competitions. A real person from our team will reply.

Account recovery

Can’t log in?

Our admin can check that the account is yours and set a new password for you.

  1. Fill in the form and press Send on WhatsApp.
  2. WhatsApp opens with your message ready — press send.
  3. We check your details and reply with a new password. Log in and change it from your Profile.
__LOCK__For your safety, send the message from the phone number you registered with. We will never ask for your password or a code.

Quick answers
I forgot my password

Press “Forgot password?” on the login page to get a code by email. If you can’t use your email, use the form above and our admin will help you on WhatsApp.

My registration still says “pending”

Our team checks every payment by its transaction ID. This usually takes a few hours. If it takes longer than a day, message us with your transaction ID.

My internet stopped during an exam

Your answers are saved as you go. Reopen the exam page as soon as you can — your timer keeps running, and whatever you answered is submitted automatically when time is up.

Can I change my class or school?

Yes, from your Profile page. Your name, email and phone can only be changed by our team — message us.